Common Problems: | Javvy Feedback & Support

BUG: Error on SEND ETH, even though successful

Brandon Elliott — Fri, 01 Jun 2018 19:55:41 +0000

Scenario: Sending ETH

In certain cases (to be determined), the wallet will time out after 120s with the generic error of "Something went wrong". This error is returned, even though the transaction is sent successfully.

In testing, there seems to be an issue with the "Tx fee", as the amount sent (per the blockchain) appears to be the intended amount PLUS the fee. A few more tests are required in order to isolate the condition that causes this issue, and then it should be easy to correct.

Name missing on initial loading of app.

Javvy Lee — Tue, 28 May 2019 17:47:55 +0000

Upon initial load, my name did not show, only "Welcome, ". Closing, then restarting the app seemed to resolve this.

API calls (SEND / Get Tx fee / etc) need to be multithreaded or async to avoid “hangs”

Brandon Elliott — Thu, 03 May 2018 19:27:25 +0000

In case of delays or errors, we do not want an idle app. In all cases, the app should be responsive or use a "loading" indicator.

GUI Bug: export errors need to be cleared once valid pw is entered

Brandon Elliott — Wed, 11 Apr 2018 16:09:51 +0000

Under "Settings", once a password error is shown, it is not cleared once a valid password is entered.

Ensure that each crypto/token supports the correct decimal places

Brandon Elliott — Wed, 11 Apr 2018 22:24:04 +0000

Need to check the protocol specification for every crytpocurrency and token supported by our wallet, to ensure that we support the correct number of decimals. Some use only integers, while other have anywhere between 1-18 digits past the decimal. For instance, Bitcoin uses 18 decimals, as does many ERC-20 tokens. In the future, there may be others that support greater than 18 decimals, so we need to be forward-thinking and prepared.

Correct the "Transaction successfully done." text

Brandon Elliott — Mon, 01 Oct 2018 23:20:29 +0000

Change "Transaction successfully done." to "Transaction successfully completed."

Correct the "successfully register" text in the verification email template

Brandon Elliott — Fri, 13 Apr 2018 21:11:16 +0000

Change "You are successfully register with Javvy." to "You are successfully registered with Javvy."

Need to add a handler for "Javvy profile import" when an invalid phrase is entered

Brandon Elliott — Wed, 11 Apr 2018 22:26:48 +0000

Currently, submitting an invalid phrase returns the generic "Something went wrong" error.

Bitcoin SEND transactions can result in NEGATIVE balance

Brandon Elliott — Sat, 14 Apr 2018 03:28:50 +0000

This is a known issue with the Bitcoin blockchain: https://github.com/bitcoin/bitcoin/issues/3810

In a future update, we will implement some logic to accurately represent the wallet balance while pending transactions remain unconfirmed. For now, it is merely an aesthetic issue.

Cannot include special characters in the optional Name field

Brandon Elliott — Fri, 13 Apr 2018 21:12:25 +0000

Cannot include special characters (tested with apostrophe as in "Bob's Burgers") for Name or else submit won't go through.

Receiving BitCoin testnet faucet

Adia — Thu, 03 May 2018 19:29:38 +0000

For some reason, the bitcoins would not be added into my wallet until I closed the Javvy window and then opened it up again. Not sure if this is a Javvy issue or a bitcoin faucet issue or a coincidence, but I will keep looking into it and update you if I find anything.

Tx fee should not be included in the amount sent in the transactions.

Dong Jun Kim — Tue, 28 May 2019 17:45:16 +0000

Regarding my previous idea on adding tx hash, the amount of crypto sent should not include the tx fee in the transaction section.

Needs a withdrawal address field in the Convert tab

Dong Jun Kim — Sat, 24 Nov 2018 08:30:17 +0000

v1.0.0

Alert will sometimes come out behind the wallet

Dong Jun Kim — Tue, 28 May 2019 17:40:56 +0000

v1.0.0

Users will probably feel confused when nothing is popping on their screen when the alerts seldom pop up hidden behind the client.

Crash on logg in v.2495 (windows seven)

CryptoLexis — Tue, 28 May 2019 17:42:49 +0000

hi,

yesterday i install V1.0.0 --> i sugn up with, but many bug...

today i install the https://javvy.com/download/2495/ and when i logg in : it crash

windows (french) message :

Signature du problème :
Nom d’événement de problème: CLR20r3
Signature du problème 01: Javvy - styled.exe
Signature du problème 02: 1.0.0.0
Signature du problème 03: 5b51cbfd
Signature du problème 04: Javvy - styled
Signature du problème 05: 1.0.0.0
Signature du problème 06: 5b51cbfd
Signature du problème 07: 81
Signature du problème 08: d
Signature du problème 09: System.IO.FileLoadException
Version du système: 6.1.7601.2.1.0.256.1
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 1979
Information supplémentaire n° 2: 19794ff7a9ec6bb68a482ce7e38c0e6b
Information supplémentaire n° 3: a866
Information supplémentaire n° 4: a8663b5c511fa11e2291118afdadfd34

Lire notre déclaration de confidentialité en ligne :
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c

Si la déclaration de confidentialité en ligne n’est pas disponible, lisez la version hors connexion :
C:\Windows\system32\fr-FR\erofflps.txt

Register Wallet Error

Abdul Corrie Purba — Sat, 24 Nov 2018 08:24:49 +0000

why can't I register, please enter a valid email, even though all are valid.

Regards.

Whitelist verification problem

Jansu Sombrero — Sat, 24 Nov 2018 08:24:10 +0000

Hi,

I have a problem. In the app v1.0.2 i started whitelist verification. It said verification successful. The app then said "Pendin". I closed the app and opened it again in around a minute. When the app started it asked me again to begin whitelist verification.

Can you help me?

My email and login username is: "jansu.sombrero@gmail.com"

Thank you.

Regards,

Jan

ETH balance

Jansu Sombrero — Tue, 28 May 2019 17:44:06 +0000

Hi,

today in the morning I updated Javvy app and my balance in the Javvy app is still 0. If I check ETH address on etherscan i can see that ETH is on my Javvy address. See attached screenshots.

Trx: Trx link

ETH sucessfully sent but not showing due to an update later than send date

Jansen Ho — Tue, 28 May 2019 17:37:50 +0000

I successfully sent ETH before the latest update to fix the Javvy wallet. ETH amount hence not showing up.

As advised by Brandon via Telegram chat, will require supports' assistance to clear "cache" before correct ETH amount successfully sent will be displayed.

Please assist and advise when resolution is complete.

Thanks ver much in advance.

My javvy tokens are missing

Sunnydeep558@gmail.com — Wed, 01 Jul 2020 03:50:57 +0000

I have purchased javvy tokens in presales. But now I don't see them. Please look in to this issue.

Presales sale order numbers are 1937 & 2009.